Right of Withdrawal
Cancellation policy for orders of printed books and other physical goods
Consumers have a statutory right of cancellation. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside his trade, business or profession (§13 BGB).
| CANCELLATION POLICY Right of cancellation You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods.
To exercise your right of cancellation, you must inform us at Germinal Medienhandlung GmbH (House address: Germinal Medienhandlung GmbH, Siemensstraße 16, D-35463 Fernwald) by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to cancel this contract. You can use the attached sample cancellation form, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.
Consequences of cancellation If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest. You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the cancellation of this contract. The deadline is met if you dispatch the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality. - End of the statutory cancellation policy - |
Exclusion or premature expiry of the right of cancellation:
There is no right of cancellation for deliveries of audio or video recordings (e.g. CDs, music or video cassettes) or computer software in sealed packaging if the seal has been removed after delivery.
Furthermore, there is no right of cancellation for goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
There is also no right of cancellation for contracts for the delivery of newspapers, magazines or periodicals with the exception of subscription contracts.
The cancellation policy provided by Germinal, the sample cancellation form and information on exceptions to the right of cancellation together with information on the premature expiry of the right of cancellation are reproduced below: Download cancellation policy
Legal right of cancellation for digital content (our eBooks and software for download etc.)
Digital content within the meaning of the right of cancellation for consumers listed below means data provided in digital form, such as computer programs, applications (apps), games, music, videos or texts, regardless of whether they are accessed by downloading or downloading in real time (streaming). These are, for example, our eBook offers or software for download.
For such digital content that is delivered on physical data carriers (CD, DVD, etc.), the cancellation policy for the purchase of goods applies.
| CANCELLATION POLICY Right of cancellation You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the date of conclusion of the contract. To exercise your right of cancellation, you must inform us (FRANZIS GmbH, Richard-Reitzner-Allee 2, D- 85540 Haar, Tel: (+49) 89 25556-1000, Fax: (+49) 89 25556-1696, E-Mail: Service E-Mail) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample cancellation form, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.
Consequences of cancellation If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. |
Expiration of the right of cancellation for digital content (our eBooks or software for download)
The statutory right of cancellation for a contract for the delivery of digital content that is not on a physical data carrier expires if we have started to perform the contract after the consumer
1. has expressly consented to the trader commencing performance of the contract before expiry of the cancellation period and
2. has confirmed his knowledge that he loses his right of cancellation by giving his consent at the beginning of the execution of the contract.
The sample cancellation form can be downloaded below: Download cancellation policy
